Ordering & Freight

Ordering studio glass batch involves a few steps that help us match your order to the closest warehouse, minimize freight costs, and ensure safe delivery. This page explains exactly how the process works.

1. How Ordering Works

Step 1 — Configure Your Pallet

Choose your formula (700,  or 725A) and select either a full pallet or half pallet.
Full pallets contain 1000kg (≈ 2200 lb) and half pallets contain 500kg (≈ 1100 lb).

Step 2 — Place Your Order Online (Payment Not Captured Yet)

At checkout, your payment method is authorized, but not yet charged.
This allows us to:

  • Confirm inventory at the appropriate warehouse

  • Assign the closest stocked location

  • Review freight details with you if necessary

You’ll receive an order confirmation immediately.

Step 3 — Warehouse Assignment

We stock batch at four regional warehouses to keep freight costs down:

  • Rochester, NY

  • Alexandria, Ontario

  • St. Louis, MO

  • Portland, OR

Your order is automatically matched to the closest warehouse that has stock, reducing both shipping time and LTL charges.

Step 4 — Choose Your Freight Option

We support local pickup and two shipping methods:

Option A — We Arrange LTL Freight

  • $50 handling fee for arranging the shipment

  • We'll quote, schedule, and coordinate the freight carrier

  • You’ll receive a confirmation email and delivery details

Option B — You Arrange Your Own Freight

  • FOB warehouse

  • We provide pallet details, pickup instructions, and dock hours

  • Your carrier picks up directly from our warehouse

  • If you prefer to use your own carrier or freight broker, please download our
    Customer Freight Guide for pallet specifications, pickup requirements, and
    carrier instructions.

    Download the Customer Freight Guide (PDF)

Step 5 — Payment Capture & Final Order Confirmation

Once your warehouse is assigned and shipping method confirmed:

  • We capture payment

  • You receive a final order acceptance email

  • Your order moves into fulfillment

  • We notify you when your pallet ships or is ready for pickup

2. Pallet Weights & Shipping Details

Item Value
Bag weight 725-55 lb (25 kg) or 700-44 lb (20 kg)
Bags per pallet 40 bags or 50 bags
Full pallet weight ≈ 2200 lb (1000 kg)
Half pallet weight ≈ 1100 lb (500 kg)
Typical pallet dimensions 40” × 48” × 48”  or 40” × 48” × 60”
Freight class 50–55
Handling Forklift/dock preferred; liftgate may be required for residential delivery

If arranging your own freight, please confirm whether liftgate service or limited access isrequired.

3. Delivery Timing

  • Processing Time: 1–3 business days

  • Transit Time:  You should plan for a minimum of 2 weeks from order to delivery. LTL Freight times are highly variable and are very expensive to guarantee.

  • Appointments: Residential deliveries require an appointment. Commercial deliveries vary by consignee's needs.